Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
Is the email: em-s.dropbox.com legitimate? [Answer: Yes]
I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?
Thank you.
Hi Everybody,
I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.
You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.
Regards,
Ben
122 Replies
Replies have been turned off for this discussion
So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?
I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.
From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."
- Megan
Dropbox Community Moderator
Hey everyone!
A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.
We'll update you once we have further info, thanks!
- Megan
Hey everyone!
A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.
We'll update you once we have further info, thanks!
- Sam DBX
Community Manager
Hi all,
Just to let you know that our team is investigating these reports, and we'll share the updates here soon.
Thank you,
Sam
got one like this as well today
Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!
Same here. Received August 25 with a legit Dropbox addy (although I never use Dropbox) and absolutely no info on sender.
- Same!!
- I received same message at 4:34 this morning.
I'm not sure it is safe. No friend told me they had dropped something for me. I received email from the same address yesterday. Logged in and there was nothing waiting (nor was I expecting anything). Scam?
