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Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

It's impossible to access my account due to the verification not being received.

I've had some Dropbox accounts and recently I've tried to acess them  but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
account access
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Hizzin, sorry to hear about that, let's jump into it!

You mentioned the "verification emails". Would you mind clarifying if you're talking about our one-time 6-digit security code, or about 2FA?

You mentioned an email, so I'm leaning towards the first, I just need to make sure.

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

Let me know more, and we'll take it from there!

Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

Hello Megan , I'm talking about the one-time 6 digit security code.. I'm frustrated actually, because I didn't even set a 2FA.. so I'd like to solve it.

As i told, it's kind of impossible to receive the code.. I already checked up the spams folder, added the no-reply@dropbox.com and tried uncountable times... 

I need further information about the problem and help. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Hizzin, can I send you an email, in order for us to have a closer look into this, please? 

    • Hizzin's avatar
      Hizzin
      New member | Level 2
      2 years ago

      Yeah of course, but, as I said are different email accounts.. all I need is the verification code, because I've got full acess to my emails. But I don't know why, the verification code doesn't appear in my email inbox, not even in the trash bin and spam box.

      So could you send an email to this email ? 

      [removed per Community Guidelines]

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Hizzin! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. 

        Let me know if that’s OK and I’ll log the ticket for you.

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