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Hizzin's avatar
Hizzin
New member | Level 2
4 months ago

It's impossible to access my account due to the verification not being received.

I've had some Dropbox accounts and recently I've tried to acess them  but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
Account Access
Account Settings
Hizzin's avatar
Hizzin
New member | Level 2
4 months ago

Hello Megan , I'm talking about the one-time 6 digit security code.. I'm frustrated actually, because I didn't even set a 2FA.. so I'd like to solve it.

As i told, it's kind of impossible to receive the code.. I already checked up the spams folder, added the no-reply@dropbox.com and tried uncountable times... 

I need further information about the problem and help. Thanks!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Hizzin, can I send you an email, in order for us to have a closer look into this, please? 

  • Hizzin's avatar
    Hizzin
    New member | Level 2
    4 months ago

    Yeah of course, but, as I said are different email accounts.. all I need is the verification code, because I've got full acess to my emails. But I don't know why, the verification code doesn't appear in my email inbox, not even in the trash bin and spam box.

    So could you send an email to this email ? 

    [removed per Community Guidelines]

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Hizzin! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. 

      Let me know if that’s OK and I’ll log the ticket for you.

      • Hizzin's avatar
        Hizzin
        New member | Level 2
        4 months ago

        Okay, so let's continue and after that, we look into the different one. Yeah, go ahead please.

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