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Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

It's impossible to access my account due to the verification not being received.

I've had some Dropbox accounts and recently I've tried to acess them  but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
account access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Hizzin, can I send you an email, in order for us to have a closer look into this, please? 

Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

Yeah of course, but, as I said are different email accounts.. all I need is the verification code, because I've got full acess to my emails. But I don't know why, the verification code doesn't appear in my email inbox, not even in the trash bin and spam box.

So could you send an email to this email ? 

[removed per Community Guidelines]

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Hizzin! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. 

    Let me know if that’s OK and I’ll log the ticket for you.

    • Hizzin's avatar
      Hizzin
      New member | Level 2
      2 years ago

      Okay, so let's continue and after that, we look into the different one. Yeah, go ahead please.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        You’re all set, Hizzin! Please reply to my email, when you see it, and I’ll further help.

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