Forum Discussion

Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

It's impossible to access my account due to the verification not being received.

I've had some Dropbox accounts and recently I've tried to acess them  but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
account access
Account Settings
Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

Yeah of course, but, as I said are different email accounts.. all I need is the verification code, because I've got full acess to my emails. But I don't know why, the verification code doesn't appear in my email inbox, not even in the trash bin and spam box.

So could you send an email to this email ? 

[removed per Community Guidelines]

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Hizzin! For now, we can only open a ticket to the email address you see on this page. After that, we can look into a different Dropbox account. 

Let me know if that’s OK and I’ll log the ticket for you.

  • Hizzin's avatar
    Hizzin
    New member | Level 2
    2 years ago

    Okay, so let's continue and after that, we look into the different one. Yeah, go ahead please.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You’re all set, Hizzin! Please reply to my email, when you see it, and I’ll further help.

      • ntkanit's avatar
        ntkanit
        New member | Level 1
        12 months ago

        MeganNancy  Can I join this issue? I got the same issue about verification code not arrived to my email. I check many posts and tried serveral methods.
        like add no-reply @dropbox.com to the white list / check spam folder/ change browser, and used incognito mode in browser.

        Please help. Thank you in advance.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!