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Hizzin's avatar
Hizzin
New member | Level 2
2 years ago

It's impossible to access my account due to the verification not being received.

I've had some Dropbox accounts and recently I've tried to acess them  but I'm facing problems trying to do this, because the verification emails are not being sent, I don't know why.. I need an answ...
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ntkanit's avatar
ntkanit
New member | Level 1
12 months ago

MeganNancy  Can I join this issue? I got the same issue about verification code not arrived to my email. I check many posts and tried serveral methods.
like add no-reply @dropbox.com to the white list / check spam folder/ change browser, and used incognito mode in browser.

Please help. Thank you in advance.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey ntkanit! Thanks for tagging us here.

Have you also checked if there are any devices left that are still logged in to your Dropbox account? 

My suggestion would be to check their notifications and see if you can find the one-time code there.

Another workaround you can try (if you wish, of course) is to reset the password of your Dropbox account; are you being automatically signed in then?

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