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makugx's avatar
makugx
New member | Level 2
2 years ago

I've had a security breach and I can't reach out to customer support

Hello,    I noticed some key files were deleted and some logins happen from impossible locations.  I can't figure out how to approach dropbox for support.  What a crappy service, after paying for...
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi makugx, keep in mind that the country IP geolocation isn't always accurate.

 

Some IP addresses might be associated with the wrong country. If the country isn't correct, you can check it using any online IP address lookup tool. You can find an IP address lookup tool by doing a simple web search. 

 

Different websites might give you different answers, so I recommend trying a few to get a varied perspective on this.

 

In any case, if you had trouble reaching our Support team, I can help by reaching out. Are you okay with that?

makugx's avatar
makugx
New member | Level 2
2 years ago

Yes, I'd like to be patched to them so they can help me analyze where someone else joined from. It's mostly different cities in USA and theres a device I dont recognize. 
This shouldn't be. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey makugx - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    makugx wrote:

    Yes, I'd like to be patched to them so they can help me analyze where someone else joined from. It's mostly different cities in USA and theres a device I dont recognize. 
    This shouldn't be. 

    Do you have 2FA set up on your account? That would stop any other log ons. And have you done the security checkup?

     

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