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Richard F.39's avatar
Richard F.39
New member | Level 1
10 years ago
Solved

Leaving teams and migrating personal files back to me

OK, I started off with my own DB account, then my company set up a teams account, which, at that time, required me to merge my account with theirs. You then came up with an option to have a personal ...
security
Team admin
  • Jane's avatar
    Jane
    9 years ago

    Hey roger3, 

     

    Sorry to hear about the frustration caused. 

     

    I'd be more than glad to work on that with you and figure out a solution to this issue. 

     

    Could you get back in touch with me with a ticket ID, so that I have a look into the case? 

     

    Thank you in advance for your patience and cooperation, looking forward to your ticket ID!

     

    Warm regards, 

    JaneA

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Kora's avatar
Kora
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi Jonathan!

 

This article on our Help Center gives you information on how to create a free teem:


[OLD HELP CENTER ARTICLE LINK REMOVED]

 

In a specific place it says that if you are trying to create a free team with your personal account, then:

 

How do I create a free team?

 

If you are using a Dropbox account with a personal email address:

 

  1. Sign in to dropbox.com.
  2. Click the Team tab from the left sidebar.
  3. You will be prompted to enter a work email address, if you have one.
  4. If you don't have a work email address—in other words, you're using your personal email address for work—click create a team now.
  5. Enter your company or organization name.
  6. Invite members to join your team.
  7. Click Create team.

You do have a work email address however it is related to another account, that is why you need be extra careful with step 4 :slight_smile:

 

Hope I've helped,

Kora

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