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Locked out of all my dropbox accounts
Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my oth...
100% agree. I was actually in the process of moving the files over to one place when this issue occurred which is why I am so frustrated at the moment. I am not the most tech-savy person which is why I decided to reach out through the community forum. In the worst case scenario, if I am not able to access these accounts, what will happen to all my pictures and documents? Will it just delete after the 12 month period? Will someone else gain access to them?
Mark
Super User II
Super User II
ecarson123 wrote:
Will it just delete after the 12 month period? Will someone else gain access to them?
Yes, after 12 months accounts are wiped and data removed.
And no, nobody else could access them unless they get your email - this is same for even Dropbox staff.
Alright I found out how to send in a ticket and just finished doing so. I really hope they find a way to help me. Do you know whether or not they're quick with their responses? I find it so odd that when I try logging into those accounts from the same device it will sometimes let me and every once in a while (like now) ask for authentication codes. I do understand that it is a security measure but from what I have seen from other peoples experiences on here, they are sometimes helpful and at times not helpful at all! It will be very unfortunate if they can't find a way to help as I am open right now to do anything to assist them with the process. I have pictures of people who have passed that I have uploaded on there and just the idea of not being able to see it again and have it get deleted is such a horrible thing.
Another thing I forgot to mention is that in the past when I have tried logging into my other accounts, it would tell me my password was wrong if I misspelled anything and such. But after it asked for the authentication code for my one account, I tried testing on another account what would happen if I put in the wrong password and it still asked for authentication. This was making me doubt everything even though I have logged into these accounts so many times. This really is just an inconvenience and im really stressed. I hope I can solve this soon 😞
- Megan
Dropbox Community Moderator
Hey ecarson123, thanks for posting here today!
Would you be able to send me your ticket number reference in order to locate it on our system?
I want to make sure it hasn't been automatically closed, and also pass my comments to the agent working on your case.
Thanks a bunch!
