Forum Discussion

ecarson123's avatar
ecarson123
Explorer | Level 4
2 years ago

Locked out of all my dropbox accounts

Hello! I was wondering if I could get feedback/advice from you guys in the dropbox community. I was already logged into one of my dropbox accounts but decided to log out in order to log in to my oth...
account access
Dropbox Passwords
Permissions
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
ecarson123 wrote:

Will it just delete after the 12 month period? Will someone else gain access to them?

Yes, after 12 months accounts are wiped and data removed. 

 

And no, nobody else could access them unless they get your email - this is same for even Dropbox staff. 

ecarson123's avatar
ecarson123
Explorer | Level 4
2 years ago

Another thing I forgot to mention is that in the past when I have tried logging into my other accounts, it would tell me my password was wrong if I misspelled anything and such. But after it asked for the authentication code for my one account, I tried testing on another account what would happen if I put in the wrong password and it still asked for authentication. This was making me doubt everything even though I have logged into these accounts so many times. This really is just an inconvenience and im really stressed. I hope I can solve this soon 😞

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!