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horwy's avatar
horwy
Helpful | Level 5
3 years ago
Solved

Mail address does not exists anymore for 6-digit code

Hi! So, I did not use my old account for a long-long time now. The mail address does not exists enymore where the 6-digit code was sent.  The problem is, that the address was registered to a privat...
account access
security
  • horwy's avatar
    horwy
    3 years ago

    Last login is less then 12 mount I think. But I am not sure.

    So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Hi

 

Unfortunately not - if an email account does not exist there is no way to replace it. https://help.dropbox.com/account-access/lost-email-access

 

In terms of how long ago you logged on was it over 12 months? If so they account has quite possibly been removed for inactivity as well I'm afraid.

horwy's avatar
horwy
Helpful | Level 5
3 years ago

Last login is less then 12 mount I think. But I am not sure.

So I have to buy the domin name gain, and create the mail adress again, to access the account? No secret question, puppy eyes, sacrificing virgins, or any other method availeble? Sad.

  • Brandynl's avatar
    Brandynl
    New member | Level 2
    3 years ago

    were you able to get this resolved? I have the same issue. No way to recover old email address and I have password. So why the hec can't we have our files! 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Brandynl, sorry to hear about that! 

       

      Can I send you an email, in order for us to have a closer look into this?

       

      Keep me posted! 

      • Brandynl's avatar
        Brandynl
        New member | Level 2
        3 years ago

        Yes you can.

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