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erinrg's avatar
erinrg
New member | Level 1
1 year ago

My account has been taken over and I need help

My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic. Please please please DROP...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi erinrg - sorry to hear about this. 

I'd recommend getting in touch with our support team directly through this form for further assistance. 

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

If you come across any issues or need further assistance along the way, let us know and we'll take it from there. 

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