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bjchoi's avatar
bjchoi
Explorer | Level 4
4 years ago
Solved

My Dropbox account is deleted

Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting pass...
account access
  • Jay's avatar
    Jay
    4 years ago
    In that case, the account sounds like it was fully deleted, and this is a new account.

    However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

    That member could then share those files to you so you can download them or add them to your current account.
bjchoi's avatar
bjchoi
Explorer | Level 4
4 years ago

Fortunately, I found that my team administrator has my deleted files, so I can download them and store those files on my new account.

 

Thank you for your help.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the update, I'g glad to hear that you have your files back.

Enjoy your weekend!

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