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bjchoi's avatar
bjchoi
Explorer | Level 4
4 years ago
Solved

My Dropbox account is deleted

Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting pass...
account access
  • Jay's avatar
    Jay
    4 years ago
    In that case, the account sounds like it was fully deleted, and this is a new account.

    However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

    That member could then share those files to you so you can download them or add them to your current account.
Gamby's avatar
Gamby
Explorer | Level 4
3 years ago

I contacted support and they said that there was a file violation, but I was not notified by email to remove the files, yesterday they deleted my account bunises with more than 200tb of files from my company files that are 10 years old or so, now they say they can't restore, I don't have admin access, otherwise I would copy the files to another team member but I lost full access, any tips?

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