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MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
2 years ago

My Dropbox account is sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full nam...
account access
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MarcoPaolo, thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf. 

MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
2 years ago
Hi,
Any update on this ticket ?
Thank you
  • MarcoPaolo's avatar
    MarcoPaolo
    Explorer | Level 4
    2 years ago
    Hi,
    I opened this urgent ticket last week (nr 23648760). My account has been hacked and is sending spam emails from a Dropbox address to all my contacts (over a thousand customers). The ticket has been prioritised but I haven’t received an update regarding its resolution. Is the problem solved ? Is there any action required on my side ?
    Thank you
    • Roga41's avatar
      Roga41
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi there,  To check if there are recent updates on your ticket, you can click on this link below to route you to Support Tickets page and you can check if there is a recent communication regarding your issue. Hope this helps

       

      www.dropbox.com/support/ticket/23648760

      • MarcoPaolo's avatar
        MarcoPaolo
        Explorer | Level 4
        2 years ago

        hi, in the link you shared i see no track record of the ticket. it brings me to the general support page. can you please explain exactly where and how i can access the records on the support ticket? 
        or can you copy paste here the resolution for on it? thank you

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