Forum Discussion

MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
2 years ago

My Dropbox account is sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full nam...
account access
security
MarcoPaolo's avatar
MarcoPaolo
Explorer | Level 4
2 years ago
Hi,
I opened this urgent ticket last week (nr 23648760). My account has been hacked and is sending spam emails from a Dropbox address to all my contacts (over a thousand customers). The ticket has been prioritised but I haven’t received an update regarding its resolution. Is the problem solved ? Is there any action required on my side ?
Thank you
Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there,  To check if there are recent updates on your ticket, you can click on this link below to route you to Support Tickets page and you can check if there is a recent communication regarding your issue. Hope this helps

 

www.dropbox.com/support/ticket/23648760

  • MarcoPaolo's avatar
    MarcoPaolo
    Explorer | Level 4
    2 years ago

    hi, in the link you shared i see no track record of the ticket. it brings me to the general support page. can you please explain exactly where and how i can access the records on the support ticket? 
    or can you copy paste here the resolution for on it? thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey MarcoPaolo, I checked your ticket number, and it seems that an agent has replied back this past Wednesday. 

       

      Would you be able to access your Community-linked email address directly, and check for the email there?

      • MarcoPaolo's avatar
        MarcoPaolo
        Explorer | Level 4
        2 years ago
        Hi, no I m not able to access it that why I m asking if you can copy paste the update on the ticket here please. Thank you

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