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hohok98's avatar
hohok98
Explorer | Level 3
5 months ago

My Dropbox account was accessed by someone, and I've lost all of my files.

Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue my dropbox was hack and i lose my all file. there is mssg for me...
null
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

I’m sorry to hear this happened, hohok98. 

If you hadn’t the chance already, please go through the info in this Help Center article and this one, as well.

Other than that, and due to the nature of the issue, I recommend getting in touch with our support team directly, so that they can help you and investigate this further.

To do so, please follow these steps exactly as they are (it's important that you're not signed in to any Dropbox account when you follow them). After that, please send me your ticket number here; this way, I can leave an internal note for you to our team.

Keep me posted.

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