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Green40us3's avatar
Green40us3
Explorer | Level 4
2 years ago
Solved

Need DropBox support to unblock an email. It's not getting any emails from Dropbox

I created a ticket and reached out a few days ago. Ticket#23203443 We can't access our account because this is an admin account. How does Dropbox expect you to update a billing issue if you need to...
account access
  • Helen DBX's avatar
    Helen DBX
    2 years ago

    Hello Green40us3 

    Thanks for reaching out.

    I have taken over that ticket and the issue is resolved now.

    I hope this helps.

    Best regards,
    Helen
    The Dropbox Team
    https://www.dropbox.com/help 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Green40us3, happy Monday! 

 

I just informed our colleagues to jump on your ticket number. Hang tight, and an agent will see your request as soon as possible. 

 

If you need anything else, we're here! 

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