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longball75's avatar
longball75
Explorer | Level 4
5 months ago

Need help accessing my account due to 2FA, and security one-time code.

Hello everyone!  I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my...
account access
two factor authentication
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi longball75​, sorry to hear about that! 

I did some digging in our system, and I was able to locate a ticket number of yours that ended up in our unmonitored inbox that will not be answered by our support team.

However, it looks like one of our agents replied back to your initial request that you made mid June. They asked for some additional info, but it looks like you never got the chance to reply back and the ticket was then closed.

Did you have the chance to review their reply? If not, then can you check your spam/junk and see if you can find it there? 

Let me know more, and we'll take it from there!

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