Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Need help accessing my account due to 2FA, and security one-time code.
Hello everyone! I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails.
I had two devices authorized on my...
thank you so much for the reply. I did not receive any correspondence from an agent that I am aware of. I have checked my spam folder as well and did not see anything in there either. I am not sure which email they may have used but the [email removed as per Community Guidelines] one is the one the dropbox is attached to, however that is the one I cannot access since the purchase of our company. The email address I use now and I thought I mentioned in my correspondence is elevators.***** gmail.com. I didn't actually put the email address in this forum, but I will if need be. Thank you.
- Megan
Dropbox Community Moderator
Hey longball75, thanks for the speedy reply!
No need to publicly write your email address here. It looks like your Community profile is linked to this email address.
This is also the address I used in order to locate your existing ticket number, and the one you used to reach out to us.
Can you try to contact Dropbox Support once again? I'm suggesting that, since this might need some account-specific investigation and information.
If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.
Once you've sent your request, feel free to send me the number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.
Let me know more!
