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longball75's avatar
longball75
Explorer | Level 4
5 months ago

Need help accessing my account due to 2FA, and security one-time code.

Hello everyone!  I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my...
account access
two factor authentication
longball75's avatar
longball75
Explorer | Level 4
5 months ago

Thank you. I submitted another ticket via the link you provided. I certainly understand and appreciate the additional steps needed for authentication. The ticket number is 25294017. I am really excited to get some help. Thank you again!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago

    Hi longball75​ 

    Its probably worth looking as well as how you can recover it elsewhere because Dropbox often wont remove 2FA on an account. Most recently here. 

    If you have it set up you should be able to use the recovery codes given when setting it up to get around it. 

    If its actually the email confirmation to log on and not 2FA its worth checking out this page - but again, often you cannot regain access. 

    • longball75's avatar
      longball75
      Explorer | Level 4
      5 months ago

      I went through something similar last time I purchased a new phone, but I think since my laptop was still signed in, I was able to acquire the 6 digit code through there. I swear I changed my contact info for recovering passwords and secondary devices but I must not have, as none of those emails or devices are getting any texts. However since my desktop had done a reset after an update, dropbox was logged out of, and dropbox isn't allowing me back in through my desktop either, that is asking me for a 6 digit code also, so I am literally between a rock and a hard place.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Thanks for the ticket number, longball75.

    I can see that the ticket is with the appropriate team.

    On my end, I passed your comments along and raised the priority of your ticket, so you'll be getting a reply really soon.

    • longball75's avatar
      longball75
      Explorer | Level 4
      5 months ago

      Thanks Hannah. Everyone has been a great help to me today and I really appreciate it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Happy to help, longball75, and I hope you'll get to the bottom of this with the help of our support team.

        Have a great day!

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