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longball75's avatar
longball75
Explorer | Level 4
5 months ago

Need help accessing my account due to 2FA, and security one-time code.

Hello everyone!  I am having the same issue as many people have had, but I am having no luck in getting it rectified and dropbox will not return any of my emails. I had two devices authorized on my...
account access
two factor authentication
longball75's avatar
longball75
Explorer | Level 4
5 months ago

Thank you. I submitted another ticket via the link you provided. I certainly understand and appreciate the additional steps needed for authentication. The ticket number is 25294017. I am really excited to get some help. Thank you again!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for the ticket number, longball75.

I can see that the ticket is with the appropriate team.

On my end, I passed your comments along and raised the priority of your ticket, so you'll be getting a reply really soon.

  • longball75's avatar
    longball75
    Explorer | Level 4
    5 months ago

    Thanks Hannah. Everyone has been a great help to me today and I really appreciate it.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Happy to help, longball75, and I hope you'll get to the bottom of this with the help of our support team.

      Have a great day!

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