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JoshH_'s avatar
JoshH_
New member | Level 2
4 years ago

Need to talk to a Dropbox support member ASAP. How can I contact them without a business account?

I need to urgently contact Dropbox support regarding a serious security concern, but I can't find a phone number for contacting them without a business subscription. Can you please give me a method o...
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
JoshH_ wrote:

I need to urgently contact Dropbox support regarding a serious security concern, but I can't find a phone number for contacting them without a business subscription. Can you please give me a method of contact a support member as soon as possible?

There are no phone numbers to call, even for Business customers. Phone support for Business customers is handled via a callback initiated from the Admin console for the account. All others need to use the support options available to them on the Support page.

 

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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