Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
No access to the email address to verify my account
My name is Julio Trostchansky, and my account is registered under the email address [removed per the Community's Guidelines]. Unfortunately, the server for that email domain has been shut down in my ...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi Juliot - sorry to hear about this.
Have you taken a look at this Help Center article by any chance?
Let me know and we'll take it from there, Julio.
i read all the article but I have been unable to resolve my issue. My account is registered under the email [removed per the Dropbox Community Guidelines], but I can no longer receive verification codes because that email server has been permanently shut down in my country.I urgently need to access important folders and professional information from my Dropbox account, which includes medical records and materials from my work as a physician, accumulated over many years. These files are essential to my practice and ongoing professional activity.
- Mark
Super User II
Its almost certain you cannot get access back to the data if you have lost access to the email I'm afraid. Dropbox have always been clear on that.
You can try and log a ticket via http://www.dropbox.com/support while not logged in - even here. You will find it easier to use an incognito window.
which includes medical records and materials from my work as a physician, accumulated over many years. These files are essential to my practice and ongoing professional activity.
I'd suggest restoring from your backups instead as that will be quicker and easier - because its unlikely Dropbox will give account access back.
Thanks !
