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Forum Discussion

Juliot 's avatar
Juliot
Explorer | Level 4
3 months ago

No access to the email address to verify my account

My name is Julio Trostchansky, and my account is registered under the email address [removed per the Community's Guidelines]. Unfortunately, the server for that email domain has been shut down in my ...
account access
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Its almost certain you cannot get access back to the data if you have lost access to the email I'm afraid. Dropbox have always been clear on that. 

You can try and log a ticket via http://www.dropbox.com/support while not logged in - even here. You will find it easier to use an incognito window. 

Juliot wrote:

which includes medical records and materials from my work as a physician, accumulated over many years. These files are essential to my practice and ongoing professional activity.

I'd suggest restoring from your backups instead as that will be quicker and easier - because its unlikely Dropbox will give account access back. 

Juliot 's avatar
Juliot
Explorer | Level 4
3 months ago

Thanks !

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