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Ankush1's avatar
Ankush1
Explorer | Level 4
2 years ago

Not able to join the team. ‘there was a problem completing this request’.

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this

dropbox business
Onboarding
Team member

15 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Tried clearing cache and cookies as well as temp internet files and trying again?

  • Ankush1's avatar
    Ankush1
    Explorer | Level 4
    2 years ago
    Clearing cache, cookies and temp files did not solve the issue
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ankush1, sorry to hear about that! 

     

    Have you tried using an entirely different browser, to check if you get the same results? 

     

    Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? 

     

    Keep me posted, and we'll take it from there!

  • Ankush1's avatar
    Ankush1
    Explorer | Level 4
    2 years ago
    Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ankush1, just to confirm, the account that got invited to the team, is an individual account, correct?

     

    Not already on a different Dropbox Business paid or trial team?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Ankush1, do you get this specific error when clicking "Create new account" or "combine accounts"? 

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