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Forum Discussion
Gunsnrosie
7 years agoNew member | Level 2
There was a problem completing this request
I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578.98, then Firefox again after clearing full history/cache in safe mode), and also the mobile app on iphone. No dice.
I can't find a similar scenario in the help center here so I'm posting in the hopes that I can get something else to try!
- Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread.I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:
34 Replies
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- ejanniello7 years agoNew member | Level 2
I am trying to share a folder and on both the desktop app and in the dropbox.com online version, I am getting this error "Sharing unsuccessful. We are unable to process your request. Please try again later." Nothing seems to work. Others are having the same issue sharing a folder and document. Thanks!
- emckayeb7 years agoNew member | Level 2
i am having the same issue today
- HafotyJones7 years agoNew member | Level 2
Same issue
- jbl4137 years agoNew member | Level 2
I'm currently having the same issue. Please fix ASAP!!!
- GentryWild7 years agoNew member | Level 2
same issue! .... was REALLY worried something happened to all my files!
- azzlyn20067 years agoNew member | Level 2
Same Issue here. Frustrating because there is no way to contact Dropbox support immediately (e.g. phone number or Chat feature - no one is available right now...).
- Ghostcrayon7 years agoNew member | Level 2
Same here. Thought it was an available space issue so I deleted a load of old files, but still not working. I reckon something's gone kaput Dropbox's end...glad it's not just me!
- AklArtsFest7 years agoNew member | Level 2
Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.
We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.
- mshappee7 years agoNew member | Level 2
I am having the same issue right now. Tried several different browsers and file types. I have a premium account and this hasn't happened before, I am assuming there is an internal problem with Dropbox right now and should be resolved within a reasonable amount of time....hopefully.
- Paikaia7 years agoNew member | Level 2
I'm getting the "Error (500) Something went wrong." when attempting to open new files, and I can't access any of my already created files. All I get told is "There was a problem completing this request." This happens both on the dropbox website and the phone app.
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