Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Gunsnrosie's avatar
Gunsnrosie
New member | Level 2
7 years ago
Solved

There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578...
Error Messages
Mobile
View
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. 
     
    I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:
AklArtsFest's avatar
AklArtsFest
New member | Level 2
7 years ago

Hi - I'm getting this message when attempting to open folders within Dropbox. It doesn't happen with all folders, but with a lot (including several I need!). On some it then gives a message 'Still Working' and then stops working and reverts back to the directory listing of folders and files.

We have a Dropbox Plus account. I have already checked the space and there is plenty still available (862GB). Also I have tried on different browsers - Chrome and Internet Explorer.

 

  • MikeP4's avatar
    MikeP4
    New member | Level 2
    7 years ago

    I have the same problem with an urgently needed folder.  

    • chemsales's avatar
      chemsales
      New member | Level 2
      7 years ago

      Same here

      • rockinchalk's avatar
        rockinchalk
        New member | Level 2
        7 years ago

        I am having this issue as well today with 2 very critical folders. Other folders are okay, and the problem I'm having is being encountered by my client in another location in the country, so this is not just me, my browser, my cache. But it is our shared folder... very strange and a bit scary.

  • Coulson's avatar
    Coulson
    New member | Level 2
    7 years ago

    I have the same Problem too

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!