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Ankush1's avatar
Ankush1
Explorer | Level 4
3 years ago

Not able to join the team. ‘there was a problem completing this request’.

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this

account access
dropbox business
Onboarding
Team member

15 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Ankush1, I just reached out to you, so make sure to get back to me, when you have a chance.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for that, Ankush1.

     

    Can we actually send you an email, so we can investigate this further?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    One more thing, Ankush1, can you please login to the account using the email address the invite was sent to and go to the plan page and let me know what plan it shows?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Ankush1, do you get this specific error when clicking "Create new account" or "combine accounts"? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Ankush1, just to confirm, the account that got invited to the team, is an individual account, correct?

     

    Not already on a different Dropbox Business paid or trial team?

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