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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

NHT's avatar
NHT
Explorer | Level 4
2 years ago

I have been trying to access my dropbox and have not received any 6 digit access code email.

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.

 

Need help, please.

 

Thanks.

bgbogabi's avatar
bgbogabi
New member | Level 2
2 years ago
I have the exact same problem. No emails received. I’m finding it hard that there is no one to actually talk to about any issues.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see that you're having this issue, bgbogabi.

     

    Can you check Sam's solution on this thread, to see if the info there helps you?

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