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Jimmy Glinster's avatar
Jimmy Glinster
Explorer | Level 3
2 years ago

Not receiving security codes via email in order to access my account.

Hi,   I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication th...
account access
security
Jimmy Glinster's avatar
Jimmy Glinster
Explorer | Level 3
2 years ago

Still not working.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Jimmy Glinster, are you using a public email provider, or a private business domain for your email address?

  • Jimmy Glinster's avatar
    Jimmy Glinster
    Explorer | Level 3
    2 years ago

    bigpond.com email address

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Jimmy Glinster's avatar
        Jimmy Glinster
        Explorer | Level 3
        2 years ago

        Sure, go for it. I am receiving notifications from you regarding this matter and any reply's.

         

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