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KayITSolutions's avatar
KayITSolutions
New member | Level 2
7 months ago

Not receiving the 6-digit code email to log in to my account

Good Day,  I am attempting to login to my work dropbox account, i am being asked to provide a authentication code that would be sent to my email address however i am not receiving this code. I have...
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KayITSolutions's avatar
KayITSolutions
New member | Level 2
7 months ago

Good Day Hannah, 

I added the no-reply email to my contact list and still unsuccessful logging into my account. 

Also i didn't receive  an email with the ticket number. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

I wanted to add that if what Mark suggested, doesn't work, you can reach out to our support team again, since you didn't receive a ticket number.

To do so, you'll need to open a private browsing/incognito window and go to this page.

Submit your request and let us know your ticket number.

Thanks!

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