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brodrig's avatar
brodrig
New member | Level 2
9 months ago

Not receiving the 6-digit security code email

I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subs...
account access
brodrig's avatar
brodrig
New member | Level 2
8 months ago

Ticket #24974757: DB: Access

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the ticket number, brodrig! I had a look at your convo with our support team and it seems that our agent is waiting for your reply, so that they can further assist you. 

    Please make sure to respond back to them in the same email thread and they’ll investigate this for you (just make sure to reply at your earliest convenience, since the ticket may close automatically after a few days of inactivity).

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