Forum Discussion

frankg4's avatar
frankg4
New member | Level 2
2 years ago

Not receiving the 6-digit security code. What can I do?

I've had my Dropbox account for 13 years.  For as long as the account has been in use, I've had the same email address.  For whatever reason, I am not getting the 6 digit code sent to my email addres...
account access
frankg4's avatar
frankg4
New member | Level 2
2 years ago

Yes, please do send me an email.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

frankg4, I see you’re already in touch with our support team via email. Please keep an eye out for our agent’s reply.

 

I’ve also left them an internal note for you in the meantime.

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