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drluc2004's avatar
drluc2004
New member | Level 2
1 year ago
Solved

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    Is the email account active? 

     

    If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey drluc2004, sorry to hear about this.

 

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

 

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

 

And if it's still not arriving, try to see if you can bypass the process, by resetting your password.

 

Let me know how it goes.

  • drluc2004's avatar
    drluc2004
    New member | Level 2
    1 year ago

    I've tried to reset the password and I'm not getting the email to do so. 

     

    • drluc2004's avatar
      drluc2004
      New member | Level 2
      1 year ago

       I've also added no-reply@dropbox.com  to my contacts, and not code received. Do you have any other solutions? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        I see, thanks for trying, drluc2004.

         

        In that case, can we send you an email, so we can investigate more closely?

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