Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
2 years ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey drluc2004, sorry to hear about this.

 

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

 

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

 

And if it's still not arriving, try to see if you can bypass the process, by resetting your password.

 

Let me know how it goes.

  • drluc2004's avatar
    drluc2004
    New member | Level 2
    2 years ago

    I've tried to reset the password and I'm not getting the email to do so. 

     

    • drluc2004's avatar
      drluc2004
      New member | Level 2
      2 years ago

       I've also added no-reply@dropbox.com  to my contacts, and not code received. Do you have any other solutions? 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I see, thanks for trying, drluc2004.

         

        In that case, can we send you an email, so we can investigate more closely?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!