Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
2 years ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
account access
security
PREEL's avatar
PREEL
New member | Level 2
2 years ago
Hi
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Is the email account active? 

     

    If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

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