Forum Discussion

drluc2004's avatar
drluc2004
New member | Level 2
2 years ago

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
account access
security
Lilime's avatar
Lilime
Explorer | Level 3
2 years ago
I want to login my dropbox account but i cant login it, been request to sent the link to the registered email but never once received it. Please help me
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Lilime, welcome to our Community!

     

    Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

     

    Have you also tried checking the spam/junk folder of the email? 

     

    This will help me to assist further!

  • Lilime's avatar
    Lilime
    Explorer | Level 3
    2 years ago
    Hello, previously i did clear my cache on Android phone settings, but after that i cant open the dropbox apps. I already keyin the correct email address and password and their wanna send the direct email sign in link to my email but i never received it. I already check my junk, spam multiple times and even registered the dropbox email to my contact emails but i cant open it and never received the links. Please help me
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Lilime!

       

      I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app? 

       

      I'd be happy to send you an email in order for us to have a closer look into this. Is that okay? 

      • Lilime's avatar
        Lilime
        Explorer | Level 3
        2 years ago
        Hi yes please email me! I try to login through online on site but the sign-in box only giving 2 opts (gmail & apple) which my registered email is yahoo. I tried to fill in the email below, 3 column and its directly lead me to signup, which its wrong.

        And when i try via mobile dropbox apps, the problem (as my first query) happens. Please help 😞

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