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drluc2004's avatar
drluc2004
New member | Level 2
1 year ago
Solved

Not receiving the 6-digit security code

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    Is the email account active? 

     

    If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

Lilime's avatar
Lilime
Explorer | Level 3
1 year ago
I want to login my dropbox account but i cant login it, been request to sent the link to the registered email but never once received it. Please help me
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Lilime, welcome to our Community!

 

Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

 

Have you also tried checking the spam/junk folder of the email? 

 

This will help me to assist further!

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