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Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
2 years ago
Solved

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. 

 

To do this, follow these exact steps and send me your ticket number here after that.

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
2 years ago

Hi Nancy,

 

Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.

Ticket #23683394: Dropbot Support Chat

Please let me know if this is ok. Thanks!

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