Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
2 years ago
Solved

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Charlie Zhang wrote:

I can't remember if I was log in or not. Do you want me to get another ticket? 

If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
2 years ago

Hi Rich, I tried but can't see the link for another ticket. could you please let me know where is the link for a new ticket? thanks,

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Charlie Zhang, did you open an incognito window on your browser and pasted the URL Rich attached above? You’ll need to open a brand new ticket from there and follow the prompts again.

  • Charlie Zhang's avatar
    Charlie Zhang
    Explorer | Level 3
    2 years ago

    Hi Nancy, thanks for the message. I just followed your instruction and got a new ticked number. Please let me know what I need to do next. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

  • Charlie Zhang's avatar
    Charlie Zhang
    Explorer | Level 3
    2 years ago

    Thanks so much Nancy!

  • CharlesFrankel 's avatar
    CharlesFrankel
    New member | Level 2
    2 years ago

    My original email address were the OTP is sent is no longer available 
    I have a new email address 
    removed

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey CharlesFrankel , thanks for posting here! 

     

    I'd love to have a closer look into this, but I'd need to send you an email in order for us to investigate further. Would that be okay? 

     

    Keep me posted! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!