Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Charlie Zhang's avatar
Charlie Zhang
Explorer | Level 3
2 years ago
Solved

Not receiving the 6-digit security code

Hi  Dropbox,   Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit emai...
account access
security
  • Nancy's avatar
    Nancy
    2 years ago

    That's great, Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Muratmurat's avatar
Muratmurat
Explorer | Level 3
2 years ago
Hotmail.spamada msj gelmiyor baktım herkese .beni devre disi burakmisiniz
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

---

Bilgi için teşekkürler. Bu konuyu daha ayrıntılı olarak incelemek için doğrudan destek ekibimizle iletişime geçmenizi öneririm.

 

Bunu, hesabınızda oturum açmadığınızda gizli/özel bir göz atma penceresi açarak ve bu bağlantıya erişerek yapabilirsiniz.

 

Oradan destekle iletişime geçebilmeniz gerekir. Dropbox'a giriş yapmak için kullandığınız e-posta adresini girdiğinizden emin olun.

  • Muratmurat's avatar
    Muratmurat
    Explorer | Level 3
    2 years ago
    Resmen dalga geçiyoruz
    • Muratmurat's avatar
      Muratmurat
      Explorer | Level 3
      2 years ago
      Duropboksumu açacak yardımcı olcak kimse yok
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Merhaba Muratmurat, sorununuzla ilgili yardım almanın tek yolu Jay'in adımlarını takip etmek ve destek ekibimize ulaşmaktır.

       

      Kendiniz bunu yapmakta sorun yaşıyorsanız bize bildirin.

       

      ------

       

      Hey Muratmurat, the only way to get help with your issue is to follow Jay's steps and reach out to our support team.

       

      If you have trouble doing so yourself, let us know.

      • Muratmurat's avatar
        Muratmurat
        Explorer | Level 3
        2 years ago
        Destek ekibinize nasıl.ulasacagim.hickimse cvp vermiyor yardımcı olmuyor biri bana yardımcı olsun olacaksa devre disi bırakılmış dropboksm var

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!