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Pham's avatar
Pham
Explorer | Level 3
5 years ago
Solved

Not receiving verification code to activate 2FA

Hi, I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do? Thanks Pham  
account access
security
  • Hannah's avatar
    Hannah
    5 years ago
    Hey Pham, thanks for posting on our Community today!

    If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

    You can see more info about that here.

    Let me know how it goes.
Pham's avatar
Pham
Explorer | Level 3
5 years ago

 Thank so much, Hanah! I was able to do following your instruction. Great support!

By the way, how can I change the receiving verification code from mobile number to mobile app? I have old account with 2AF but now cannot access it because I do not receive the code via sms.    

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Happy to hear that, Pham!

And you should be able to see the steps to receive a code via a mobile app in this article.

If you're still having trouble getting the code and you have a trusted computer linked to this account, you can also click on the Dropbox icon on the computer to access our website.

From there, you can disable two step verification, if needed.
  • Pham's avatar
    Pham
    Explorer | Level 3
    5 years ago

    Hi Hannah, 

     

    Thank so much for your help. However, because I did not receive the verification code vis SMS hence I cannot sign-in either on mobile or laptop to disable the 2FA. Kindly advise if you have any alternative solution. 

     

    Brgds, 

    Pham

     

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      Pham 

      Hi

       

      The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA

      • Pham's avatar
        Pham
        Explorer | Level 3
        5 years ago

        Dear Mark, 

         

        Thank you for your advise. However, I've registered that account since long time ago and did not remember where is the emergency code now... Is there any alternative solution? 

         

        Tks and Brgds, 

        Hai

         

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