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Pham's avatar
Pham
Explorer | Level 3
5 years ago
Solved

Not receiving verification code to activate 2FA

Hi, I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do? Thanks Pham  
account access
security
  • Hannah's avatar
    Hannah
    5 years ago
    Hey Pham, thanks for posting on our Community today!

    If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

    You can see more info about that here.

    Let me know how it goes.
Pham's avatar
Pham
Explorer | Level 3
5 years ago

Hi Hannah, 

 

Thank so much for your help. However, because I did not receive the verification code vis SMS hence I cannot sign-in either on mobile or laptop to disable the 2FA. Kindly advise if you have any alternative solution. 

 

Brgds, 

Pham

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Pham 

Hi

 

The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA

  • Pham's avatar
    Pham
    Explorer | Level 3
    5 years ago

    Dear Mark, 

     

    Thank you for your advise. However, I've registered that account since long time ago and did not remember where is the emergency code now... Is there any alternative solution? 

     

    Tks and Brgds, 

    Hai

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 years ago

      No, there isnt I'm afraid. 

       

      Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get around this. 

      • Pham's avatar
        Pham
        Explorer | Level 3
        5 years ago

        Hi Mark, 

        Yes, understand the situation and regulation of Dropbox but my question is why I cannot receive the code via sms? Have checked with my carrier and they confirmed that do not receive any message from Dropbox :(. 

        Tks and Brgds, 

         

         

         

         

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