Not receiving verification code to activate 2FA

Hi Mark, 

Yes, understand the situation and regulation of Dropbox but my question is why I cannot receive the code via sms? Have checked with my carrier and they confirmed that do not receive any message from Dropbox :(. 

Tks and Brgds, 

I am not receiving an SMS code on my phone number. I have a username and password for my dropbox account. Can I receive a verification code to my email?

Hey JUEFS! Thanks for posting here.

Two-step verification codes can only be sent via text message or via an authenticator app that you’ll need to have installed on your mobile device.

Is this the first time you enabled 2FA on your Dropbox account or did you start having this issue all of a sudden?

Do you have any browsers that are still signed in to your Dropbox account? If yes, please attempt to disable/re-enable the feature via www.dropbox.com and let me know if that resolves the issue.

I don't have browsers. I have a device that can also receive confirmation, but it also does not come.

Why is the drop box not sending security codes to my device? The phone number is correct, but the codes do not come!!!

Google, Apple send codes and they come to my phone. Problemma only from your service.

Hi JUEFS, if you're not receiving the verification code, could you try using the emergency backup code to login to your account to temporarily disable two-step verification?

Guys, are you serious? Do you think I haven't tried every possible way?

No codes, no sms. All I have is my phone number, my device, and my account username and password. I’ll ask again: Why doesn’t SMS with a code come to my phone???

It's possible there could be an issue with the SMS provider or the sending of the code itself. Just to clarify, does this mean you don't have the backup code generated at the time you set up the two-step verification?

I don't have a backup code. Everything is ok with the provider. SMS from google and apple and other services come.

Signing in with a notification doesn't work either. The device detects correctly.

Alright; in this case, I’d like to ask you to try something else. 

Do you happen to have any other mobile devices that could be added as a backup for 2FA messages? 

If you do, please add the backup phone number via your Dropbox settings, and let me know if you can receive the code to the backup device instead. 

This will help narrow down the issue. If that’s not possible though, let me know and we’ll take it from there.

I can't add a backup phone number because I can't log in to my account

In this case, we can open a ticket for you and look into your Dropbox account for any other possible options. 

If you’re OK with that, please let us know and we’ll get things started.

ok let's try

Perfect, JUEFS. 

I just opened a ticket for you. When possible, please reply back to it/let me know in case you can’t see it in your Dropbox email address.

I answered your letter