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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
security
ManonM1's avatar
ManonM1
New member | Level 2
3 years ago

Hello, 

 

I can not confirm my email adress because I don't receive the email confirmation. When I ask to "send me again" the e-mail I have an error message "a problem has occurred while processing your request". Can you help me please ? 

 

Thanks,

Manon

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ManonM1, thanks for posting on our Community!

 

Can you check your spam folder, to see if the email went there?

 

If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again.

 

Let me know how it goes.

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