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Forum Discussion
Not receiving verification email, how can I verify my account?
I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address...
I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.
- Hannah
Dropbox Community Moderator
Hey samtheman326, sorry to hear about this.
Just to confirm, did you also check your spam folder?
If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.
Once you have your ticket number, please send it here as well.
Thanks!
The verification emails are not going to my spam folder.
I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.
- Hannah
No worries, then, can we send you an email on our end, so we can take a closer look?
Same problem with an old account
- Nancy
roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.
If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on.
The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us.Hi,
Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.
Please help.
Thanks.
- Megan
Hi there, Benhart78, let's see what we can find together about this!
I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?
Let me know more, and we'll take it from there!
Hi Megan,
That's great - I take it you have my email address.
Thanks.
Hello,
I tried two days ago and then today multiple times to 'verify my email address'. I see nothing in my Junk Email either. I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username. Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone. Please help.
Thank you,
- Nancy
Thanks for letting us know about this on the forum, User48!
Can you also add no-reply@dropbox.com to your email contacts and resend the verification email?
If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.
Keep me posted for any updates.
Hi all,
The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist?
Thanks so much,
Liv
Hi Nancy,
I've now added no-reply@dropbox.com to my email contacts. I tried resending the verification email and it isn't going through. This is a work domain email.
Thank you,
