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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey samtheman326, sorry to hear about this.

 

Just to confirm, did you also check your spam folder?

 

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

 

Once you have your ticket number, please send it here as well.

 

Thanks!

  • samtheman326's avatar
    samtheman326
    New member | Level 2
    2 years ago

    The verification emails are not going to my spam folder.

     

    I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      No worries, then, can we send you an email on our end, so we can take a closer look?

      • samtheman326's avatar
        samtheman326
        New member | Level 2
        2 years ago

        yes, please

  • roland2198's avatar
    roland2198
    New member | Level 1
    1 year ago

    Same problem with an old account

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      roland2198, have you checked my reply to you here, by any chance? If yes, please let me know if you’ve tried all of the suggestions, but to not avail.

      • roland2198's avatar
        roland2198
        New member | Level 1
        1 year ago

        Tried but without succes

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