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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey samtheman326, sorry to hear about this.

 

Just to confirm, did you also check your spam folder?

 

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

 

Once you have your ticket number, please send it here as well.

 

Thanks!

samtheman326's avatar
samtheman326
New member | Level 2
2 years ago

The verification emails are not going to my spam folder.

 

I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, then, can we send you an email on our end, so we can take a closer look?

    • samtheman326's avatar
      samtheman326
      New member | Level 2
      2 years ago

      yes, please

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Sure thing, Sam, I just emailed you, so we'll continue working on this there.

    • Wolbok's avatar
      Wolbok
      New member | Level 2
      1 year ago

      Hi Hannah .

       

      I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

       

      Here is what I've done so far:

      I checked the spam folder

      Added a no-reply@dropbox.com contact to Outlook.

      I've checked the online outlook p;platform (thinking that the PC app may be the issue)
      I've set up two-step authentication.

       

      These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for letting us know, Wolbok.

         

        I just sent you an email, so we can investigate this internally.

         

        Cheers.

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