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Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
Passwords
security
dson131's avatar
dson131
Explorer | Level 4
2 years ago

Hi,

 

I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dson131, thanks for bringing this to our attention.

     

    Are you using a public email provider or a private business domain?

     

    This will help me to assist further!

    • dson131's avatar
      dson131
      Explorer | Level 4
      2 years ago

      Hi Jay,

      It's a private business domain using Gmail

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks, dson131.

         

        Can we send you an email, so we can look further into this?

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    2 years ago
    Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ü ( note : this is for my other account )
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Bigfishbelly, happy Monday! 

       

      I just sent you an email, in order for us to have a closer look into this. 

       

      I'll be happy to see you there! 

      • Bigfishbelly's avatar
        Bigfishbelly
        Explorer | Level 3
        2 years ago
        I already responded to your email ü
    • Bigfishbelly's avatar
      Bigfishbelly
      Explorer | Level 3
      2 years ago
      Hi, Thanks to Magan and Colby for assisting me to solve my problem . Communication took some time but they still followed through. Thanks Guys your the best ü
  • PS24's avatar
    PS24
    New member | Level 2
    2 years ago

    I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?

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