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Forum Discussion

Pete417's avatar
Pete417
New member | Level 2
3 years ago

Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email. I've added no-reply@dropbox.com to my google contacts account. I've checked my spam folder.  I've verified my address...
account access
emails
security
dson131's avatar
dson131
Explorer | Level 4
2 years ago

Hi,

 

I've signed up for a new Dropbox account and despite receiving the welcome email I am not receiving the verification email. As with others complaining of this problem I have added no-reply@dropbox.com to my address book and created filters to ensure emails are not sent to spam. This is really frustrating as I need access to the account urgently. 

Bigfishbelly's avatar
Bigfishbelly
Explorer | Level 3
2 years ago
Hi newbie here in the community. I have the same problem , my email is good but not receiving dropbox emails . Yahoo says it is at the end of dropbox , somthing to do with dropbox has to refresh my email address in their system . Please help ΓΌ ( note : this is for my other account )
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bigfishbelly, happy Monday! 

     

    I just sent you an email, in order for us to have a closer look into this. 

     

    I'll be happy to see you there! 

    • Bigfishbelly's avatar
      Bigfishbelly
      Explorer | Level 3
      2 years ago
      I already responded to your email ΓΌ
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I will get back to you as soon as possible Bigfishbelly. 

    • Bigfishbelly's avatar
      Bigfishbelly
      Explorer | Level 3
      2 years ago
      Hi Magan , i already replied to your email from my account that has the discussed problem , hope to here from you soon ΓΌ
    • Bruno87's avatar
      Bruno87
      New member | Level 2
      2 years ago

      Hey Megan, hope you are ok.

      I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.
      Can you help me, please?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Bruno87, I'd be happy to help! 

         

        I just sent you an email, in order for us to have a closer look into this. 

         

        Reply back to me, and we'll take it from there. Thanks!

  • Bigfishbelly's avatar
    Bigfishbelly
    Explorer | Level 3
    2 years ago
    Hi, Thanks to Magan and Colby for assisting me to solve my problem . Communication took some time but they still followed through. Thanks Guys your the best ΓΌ

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